SHIPPING POLICY

SHIPPING POLICY

Last updated: December 2025

This Shipping Policy explains how HULKAA.COM prepares, ships, and delivers orders placed on our website. By making a purchase, you automatically agree to the shipping terms outlined below. Our goal is to provide a clear, transparent, and reliable delivery experience, ensuring each order reaches its destination under the best possible conditions.

1. Order Processing

Each order is handled with care as soon as it is confirmed. Orders are typically processed within 1 to 2 business days, which includes order verification, product preparation, and shipment organization from our warehouse.

Before a package begins its journey, we ensure that everything is in place so it can be shipped safely and efficiently.

2. Delivery Times

Once shipped, your order travels to your delivery address. Delivery times vary depending on the destination country.

Average delivery times are as follows:

  • France, Belgium, Switzerland, Luxembourg: 7–12 business days

  • Canada: 8–14 business days

  • Other European countries: 10–15 business days

These timeframes are estimates and may vary due to external factors such as high-demand periods, customs inspections, or logistical disruptions. Just like travel delays, unforeseen circumstances may occasionally extend delivery times.

3. Order Tracking

As soon as your order leaves our warehouse, a tracking number is automatically sent to you by email. This allows you to follow your package in real time and monitor its progress step by step until delivery.

Think of tracking as a GPS for your package, giving you visibility throughout its journey.

4. Incorrect or Incomplete Address

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If an incorrect or incomplete address prevents delivery, the order cannot be refunded or resent until it is returned to our warehouse.

In such cases, we will contact you to arrange reshipment, which may result in additional shipping fees. Just like a letter with the wrong address, a package cannot arrive if the delivery details are incorrect.

5. Delays Beyond Our Control

We make every effort to meet the estimated delivery times. However, certain external events—such as carrier delays, customs inspections, weather conditions, or holiday periods—may cause shipping delays.

In these situations, the package may experience temporary slowdowns beyond our control.

6. Lost or Undelivered Packages

If a package is marked as delivered by the carrier but you have not received it, an investigation will be opened with the shipping provider to verify delivery details.

If the package is officially declared lost after the investigation, we will offer either a replacement shipment or a full refund. Without official confirmation from the carrier, compensation cannot be issued immediately.

7. Customs Duties & Import Taxes

Depending on your country of residence, some orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and are determined by local customs authorities. They are independent of HULKAA.COM and beyond our control.

8. Contact

For any questions regarding shipping or delivery, please contact us at:

Email: contact@hulkaa.com

We are committed to assisting you and providing clear, timely responses.